Internal Operations Platform — Vladislava Kuzmich

Overview

Redesigned a legacy internal enterprise system used by IT teams, logistics specialists, warehouse employees, and operational teams, transforming an outdated, technically-driven tool into a modern, role-based SaaS platform.

I worked as a Product Designer in collaboration with analysts, solution architects, developers, and business stakeholders to rethink existing processes and create a scalable product experience.

Technical team module showing a project diagram builder for a currency exchange service — A screen from the technical team module, where engineers create project diagrams and define system architectures

Challenges

The legacy system had a complex and outdated interface that was difficult for employees to understand and use.
Workflows built around technical/system logic rather than user needs.
Departments had distinct processes requiring different tools and access levels.
Lack of a unified structure made it difficult to scale the platform and introduce new features.
Employees lost time searching for information and doing routine tasks manually.

Goals

Transform legacy app into a modern SaaS platform
Clear modular structure for different user groups/roles
Simplify and make workflows more intuitive
Improve data visibility and cross-department collaboration
Build a scalable foundation for future development.

Research & Discovery

To understand existing workflows and user needs, I conducted qualitative research with internal users and key stakeholders.

Close collaboration with domain experts, analysts, architects, developers, and employees from different departments allowed us to gather continuous feedback through interviews, discussions, workflow analysis, and usability testing.

One key insight was that the main challenge was not only the outdated interface, but also fragmented workflows and difficulty accessing relevant information. This shifted our focus from simply modernizing the UI to restructuring workflows and information architecture around real user needs.

Logistics trucks alongside a component states diagram showing default and active states — Regular testing sessions helped validate solutions, uncover new pain points, and iteratively improve the platform.

Result

Delivered a modern, structured, role-based workspace that improved usability across departments and simplified access to operational data.

The redesigned platform reduced the time required to find information and resolve operational requests by 40–55%, helping employees work more efficiently and reducing friction in daily workflows.

The new architecture also created a scalable foundation that was easier to maintain and extend as business needs evolved.

40–55%

Faster to find information and resolve operational requests